Shipping Info + Shop Policies + FAQs

COVID Delivery Delays - Updated 16/4/21

There are currently delivery delays due to COVID-19.
Australian orders are sent with Australia post and may take an additional 3-5 business days or more. Express post orders are still the fastest delivery service but may not arrive next business day (there are currently delays and could take up to 5 business days or more). 

 

International orders for greeting card-only order have been suspended until further notice. International orders for prints and other items will be sent with DHL and includes tracking (shipping estimates have been adjusted accordingly) - delivery may take 3 to 5 weeks or more. The time frames provided are an estimate only and will depend on each country's lock down status and customs. Thank you for your understanding and patience!

Direct shipping your order as a gift + Gift Wrapping

Are you shopping for a gift? Your order can be sent directly to your recipient to minimise postage time and save you the hassle of going to the post office.  Simply leave a note at checkout saying "giftwrap", your custom message and the recipient's address. Vickie will gift wrap your order and handwrite a custom message on your behalf.

order gift wrapped

 

Australian Shipping

FREE SHIPPING for all Australian orders over $75.
Orders are sent with Australia Post and delivered within 2-6 business days (no tracking).

Processing time - Items (open edition prints, cards, tea towels, totes) will be ready for shipping in 1-3 business days once payment has been processed. Please allow 5-7 business days for processing limited edition prints as these are made to order. All items are carefully packaged by the Artist.

Original Artworks (Works on Paper) are sent with Australia Post 'Registered Post' Service and delivered in 2-6 business days. Includes tracking and signature on delivery.

Original Artworks (Stretched canvas) are sent with a courier service and delivered within 3-6 business days. Includes tracking and signature on delivery.

Prints are sent with Australia Post and delivered within 2-6 business days (no tracking). Large Prints (12x12” and 11x14” sizes) are sent flat with Australia Post ‘Parcel Post’ and delivered within 2-6 business days (includes tracking). Extra Large Prints (A2, A1, 20x20", 30x30" sizes) are shipped rolled in a sturdy mailing tube and delivered within 2-6 business days (includes tracking).

Cards are sent with Australia Post 'Regular Service' and delivered within 2-6 business days (no tracking).

Express Post - is available at check out if you require tracking for your order. ‘Express Post’ with Australia Post provides next business day delivery for most major cities (please check if this service is available for your location).

All delivery times are estimates provided by Australia Post.

International Shipping

Studio KaKa ships worldwide.

*** UK-based customers:  please note that orders are no longer accepted via this online shop. If you would like to place an order, please visit my Etsy Shop https://www.etsy.com/au/shop/StudioKaKa (if you need help finding anything please feel free to send me a message!). If you are a non UK-based customer (e.g. sending a gift to a recipient based in the UK but you are not based in the UK), orders are still accepted via this online shop.

Processing time - Items (open edition prints, cards, tea towels, totes) will be ready for shipping in 1-3 business days once payment has been processed. Please allow 5-7 business days for processing limited edition prints as these are made to order. All items are carefully packaged by the Artist.

Orders are sent with Australia Post Airmail and typically delivered within the below estimated times depending on your location (no tracking):

7 business days - New Zealand
8-10 business days - UK*** & Western Europe
8-13 business days - Asia Pacific
6 business days - USA
11 business days - Canada
10+ business days - Rest of the World

Original Artworks (Works on Paper), Large Prints (12x12” and 11x14” prints are sent flat) and Extra Large Prints (A2, A1, 20x20", 30x30" sizes are rolled in a sturdy mailing tube) and shipped with DHL which includes tracking. Typically delivered within (please see shipping notice above for COVID delays):

3-5 business days - New Zealand
5-12 business days - Asia Pacific, UK*** & Western Europe
7-12 business days - USA & Canada
8-14 business days - Rest of the World

Original Artworks (Stretched Canvas) - please email hellostudiokaka@gmail.com for a shipping quote.

All delivery times are estimates provided by Australia Post/ DHL and depends on your local customs office. Customers are responsible for any customs and import taxes that may apply.

Shop Policies

Frequently Asked Questions (FAQs)

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