Shipping Info + Shop Policies + FAQs

COVID Delivery Delays - Updated 2/10/20

There are currently delivery delays due to COVID-19.
Australian orders are sent with Australia post and may take an additional 5 business days or more. Express post orders are still the fastest delivery service but may not arrive next business day (there are currently delays and could take up to 5 business days). For Victorian orders, there is an additional 3 day delay at the moment.

 

International orders for greeting cards only have been suspended until further notice. International orders for prints and other items will be sent with DHL and includes tracking (shipping estimates have been adjusted accordingly) - delivery may take 3 to 5 weeks or more. The time frames provided are an estimate only and will depend on each country's lock down status and customs. Thank you for your understanding and patience!

Australian Shipping

FREE SHIPPING for all Australian orders over $75.
Orders are sent with Australia Post and delivered within 2-6 business days (no tracking).

Processing time - Items will be ready for shipping in 1-3 business days once payment has been processed. All items are carefully packaged by the Artist.

Original Artworks (Works on Paper) are sent with Australia Post 'Registered Post' Service and delivered in 2-6 business days. Includes tracking and signature on delivery.

Original Artworks (Stretched canvas) are sent with a courier service and delivered within 3-6 business days. Includes tracking and signature on delivery.

Prints are sent with Australia Post and delivered within 2-6 business days (no tracking). Large Prints (12x12” and 11x14” prints) are sent with Australia Post ‘Parcel Post’ and delivered within 2-6 business days (includes tracking).

Cards are sent with Australia Post 'Regular Service' and delivered within 2-6 business days (no tracking).

Express Post - is available at check out if you require tracking for your order. ‘Express Post’ with Australia Post provides next business day delivery for most major cities (please check if this service is available for your location).

All delivery times are estimates provided by Australia Post.

International Shipping

Studio KaKa ships worldwide.

Processing time - Items will be ready for shipping in 1-3 business days once payment has been processed. All items are carefully packaged by the Artist.

Orders are sent with Australia Post Airmail and typically delivered within the below estimated times depending on your location (no tracking):

7 business days - New Zealand
8-10 business days - UK & Western Europe
8-13 business days - Asia Pacific
6 business days - USA
11 business days - Canada
10+ business days - Rest of the World

Original Artworks (Works on Paper) & Large Prints (12x12” and 11x14” prints) are sent flat with DHL (includes tracking) and typically delivered within:

3-5 business days - New Zealand
5-12 business days - Asia Pacific, UK & Western Europe
7-12 business days - USA & Canada
8-14 business days - Rest of the World

Original Artworks (Stretched Canvas) - please email hellostudiokaka@gmail.com for a shipping quote.

All delivery times are estimates provided by Australia Post/ DHL and depends on your local customs office. Customers are responsible for any customs and import taxes that may apply.

Shop Policies

All sales are final. Please contact Vickie if your order arrived damaged.

If your item arrives damaged during transit please email Vickie a photo of the damaged package at hellostudiokaka@gmail.com within 7 days of delivery.

Due to the nature of these items, unless they arrive damaged, we cannot accept returns.

Your shipping address, billing address and contact information will only be used to communicated with you about your order, to fulfill your order and for legal reasons (like paying taxes).

Frequently Asked Questions (FAQs)

Vickie's watercolour artworks are created using artist quality watercolour paints (Schminke) on archival watercolour paper. Her gouache artworks are created using Windsor & Newton and Art Spectrum paints on archival watercolour paper.

Vickie's acrylic artworks are created using artist quality acrylic paints on stretched deep edge canvases (Atelier interative and Matisse Structure paints).
More details can be found under each product listing

Vickie's artworks are digitally scanned or photographed for reproduction as giclee prints. Every beautiful detail is captured - even the painting's canvas texture! Each art print is made in Vickie's Sydney studio (or at a fine art printing company for the extra-large sizes) using the highest quality archival materials.  Vivid pigment inks are printed on thick 100% cotton rag which produces a luxurious finish.
Each print has a small white border to help with future matting and framing - more details can be found under each product listing. Prints are packaged with a stiff backing board and acid-free clear sleeve and shipped flat in a rigid mailer (sizes larger than A3 are shipped rolled).

The fine art prints are created using an inkjet printing process known as ‘giclee printing’ where pigment inks are precisely applied on archival fine art paper. This printing method produces such high quality prints that they are often mistaken as the original artwork. Pigment inks produce vibrant fade-resistant colours to produce art prints that last a lifetime.

All artworks are painted by artist, Vickie Liu, in her Sydney studio. Some of her landscape artworks are completed "plein air" (outdoors) on location and can be found here.

Vickie creates giclee art prints and small cards from her original paintings in her Sydney studio. Her range of extra large-sized prints, floral cards and notebooks are printed by fine art printing companies based in Australia.

Vickie also has a range of textiles including tea towels and totes which are all printed in Australia and handmade by Vickie

Yes, Vickie accepts online payments through Paypal - you can pay with your credit card even if you don't have a Paypal account.

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